Nov. 7, 2020, 8:03 p.m.
NEW DELHI (DIVYA SAINI): Indian Railway Catering and Tourism Corporation (IRCTC) has issued a new rule for booking the tickets. Due to the COVID-19 pandemic, some changes were made to the rules Of Indian Railways to follow the protocol.
IRCTC has now decided that a second reservation chart will be prepared 30 minutes before the scheduled departure of trains. Due to the corona virus pandemic for the past few months, a second chart was prepared two hours earlier to inform passengers who booked seats of the train.
The decision to prepare a second reservation chart 30 minutes before the departure of trains has been taken after the request by Zonal Railways for the same. This has been done for the convenience of the passengers.
Prior to the COVID-19 outbreak, IRCTC use to release the first chart four hours before the train’s departure and for booking the remaining seats, passengers can contact the Passenger Reservation System (PRS) counters even 30 minutes before the departure of the train. They could also make online booking of seats before preparing the second reservation chart. Seats were allocated on a first-come-first-served basis.
Indian Railways said in a statement that the second reservation chart was prepared 30 minutes to 5 minutes before the train departure. As per the refund provisions, tickets booked during this period were allowed to be canceled. This brought relief to passengers, who travels via trains, as they could cancel tickets and get refunds even if their plan changes at the last minute.
The Railway Ministry had issued necessary changes in the Center for Railway Information System (CRIS) to store the new rules in the software which are active from 10 October.
IRCTC e-booking rules remain the same. According to a railway official, passengers should arrive at the railway station two or an hour before the departure of the train.