Big jolt to Indigo Airlines, returns over Rs 1K crore for tickets canceled during COVID-19 lockdown

Ajeyo Basu

LAST UPDATED: March 25, 2021, 2:59 p.m.

New Delhi: Last year, in the month of March, due to the lockdown caused by the coronavirus pandemic, air services were suddenly stopped at many places. In such a situation, the tickets already booked by many passengers were canceled and this money for the fare of the passengers was stuck.

Now gradually all the airlines have started returning this money to the passengers. Meanwhile, IndiGo announced on Wednesday that they had returned about 99.5% of the total amount of all tickets canceled due to the abruptly canceled air services in the year 2020. According to a Supreme Court order, the passengers who could not fly due to the lockdown triggered by the Corona epidemic last year, were to be returned full of their ticket money.

IndiGo, the country’s largest airline by market share, said that since the resumption of full operations in May 2020, the company has been steadily returning its dues to customers whose flights were canceled during the lockdown.

“The airline has returned approximately Rs 1,030 crore to passengers, which is about 99.95% of the total amount. Most of the pending refund-related cases are of cash transactions, in which IndiGo is awaiting bank transfer details of the customers,” an Indigo spokesperson said.

Advocate Shirish Deshpande, president of Mumbai Grahak Panchayat, a Mumbai-based consumer organization, said that the situation is really improving, as the number of complaints against airlines has come down.

Chief Executive Officer of IndiGo, Ronjoy Dutta said, “The sudden start of Kovid-19 and the resulting lockdown completely halted our operations by the end of March 2020. The cash flow coming to us through ticket sales Impacted. We were unable to process an immediate refund for canceled flights. However, with resumption of operations and a steady increase in demand for air travel, our priority has been to return credit shell volumes quickly. We share this We are happy to say that we have returned 99.95% of the money and as soon as we get the required details from the rest of the customers, we will also complete the remaining payment. ”

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Meanwhile, Deshpande said that there are only a few complaints related to refunds. We have not received any complaints in the last eight days. However, it needs to be checked whether the airlines are paying the interest amount they were told towards the Supreme Court.

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